| Orders |
Billing and Payment
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Security
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Warranty
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| Repairs
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Packing
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| Shipping
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Customer service
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| Orders :
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| How do I place an order? |
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| You can place your order
online at Fix-1.com by following the step-by-step on-screen
instructions.
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| To have your telephone
equipment repaired or to purchase a telephone or accessory,
select the service or product you want to order, click on
"Add to cart" and follow the instructions.
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| You can go back to the
cart at any time to change your order.
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| When you are ready to
place your order, click on "Order". You will be asked to
enter your shipping and payment information.
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| You can print out your
receipt as well as packing instructions for the telephone
equipment you are shipping for repair, if applicable.
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| Can I change my order? |
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| Yes. You can change
your order at any time until you see the "Your payment has
been authorized" message. Click on "View cart" to go to
your cart and change the quantity or delete an item.
Clicking on "Continue shopping" takes you back to the home
page. You can then add additional items to your cart.To
finalize your order, click on "Order". If you want to
change your order after your payment has been authorized,
please call Customer Service at 1 888 808-4356 during
business hours.
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| Can I print out my receipt?
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| Yes. Once your payment
has been authorized a confirmation will appear on the
screen and you can print it out.
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| Can I cancel my order
afterwards?
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| No. Because the payment
has already been authorized, you can't change it. If you
want to make a change or cancellation at this stage,
please contact our Customer Service department at
1 888 808-4356 during business hours. In some cases,
minimum charge may be applied.
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| Can I put a purchase on hold?
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| Yes. It will stay in
your cart for 48 hours, during which time you can return
to the Fix-1 site to change or continue your purchase.
You have 48 hours to place the order.
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| How can I track the status of
my order?
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| You can track an order
after it has been placed by using the "Order status"
function on the left side of the Fix-1 home page. Enter
the order number you were given and the password you chose.
This information appeared on the order confirmation screen.
We will then inform you whether your equipment has been
received, repaired, cleaned or shipped.
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| What can I do if I've
forgotten my password?
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| Please send an e-mail
message to
info@fix-1.com, including your order number and/or
the name under which the order was placed, and we will
send you your password by e-mail.
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| Billing and payment:
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| What credit cards do you
accept? In what currency are charges applied?
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| In Canada, you can pay
by Visa, MasterCard in Canadian dollars.
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| In the United
States, we accept Visa and MasterCard. Charges are in US dollars.
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| How does payment work? |
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| The total minimum charge
shown in your cart after you have finished entering the
required information and your confirmation number has
appeared on the screen will be charged to your credit card.
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| The outstanding
balance will be charged to your credit card when the
merchandise is shipped.
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| Can my billing address be
different from my shipping address?
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| Yes. You can provide
different addresses when you enter your personal
information.
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| Security and
confidentiality:
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| The fix-1.com site will not
function without cookies.
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What are "cookies" and how do I enable them?
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| HTTP cookies are small
pieces of information that are stored by your browser
on your computer's hard drive. Cookies allow your browser to
remember specific information, like what phones you've added
to your Shopping Cart. A cookie can't be used to get data from
your hard drive, get your e-mail address, or retrieve any
personal information.
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We've included information for some
common browsers below. We are committed to protecting your
privacy. Our cookies do not contain any personally
identifying information.
Please choose your Internet Browser for more help:
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| I'm using Internet Explorer,
how do I enable cookies?
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1. In the menu bar at the top of your browser click on Tools,
then on Internet Options.
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2. Click on the Security tab.
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3. Set the security level to 'Medium' to allow cookies.
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4. Then click on the Privacy tab.
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5. Set the privacy level to 'Medium'.
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6. Click on OK to exit.
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| I'm using Netscape, Mozilla or
FireFox, how do I enable cookies?
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1. In the menu bar at the top of your browser click Edit, then
Preferences.
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2. Click Privacy & Security and finally Cookies.
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3. Then click on Allow all cookies in the Cookie Acceptance
Policy.
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4. Click on OK to exit.
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| Is your site protected? |
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| Fix-1.com is a fully secure
site. To protect your transactions, we use an SSL Web
Server Certificate from Thawte (now part of the VeriSign
family) and 128-bit encryption of all incoming and outgoing
data.
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| Confidential information:
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| The information you
provide is kept strictly confidential. It is solely for
our own use; we will not sell or exchange your
information with other firms.
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| Warranty:
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| What does your warranty cover?
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| Repair work is
guaranteed for 90 days. Telephone equipment we sell is
guaranteed against defects in materials or workmanship for
12 months after the date of purchase. LEM headsets are
guaranteed against defects in materials or workmanship for
2 years. In all cases, a proof of purchase is required.
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| Repairs: |
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| What does the price of repair
include?
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| Electronic parts, the
repair itself and cleaning are included in the price.
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| It is
important to include everything when you ship us your
equipment; otherwise, extra charges may apply for battery,
adapter, etc.
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| Replacement of external
parts such as the battery, antenna, screen display, plastic cover, etc.,
if necessary, is not included in the price.
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| Shipping and handling
are not included in the price.
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| What do you mean by a
"replacement telephone"?
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| When you select our Fast
or Rush repair service, you don't have to wait for your
telephone to be repaired.
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| We ask you for detailed
information about your telephone (such as colour) so that
we can send you an identical telephone to replace your
defective equipment.
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| In this case, your
original telephone will not be returned to you; you keep
the replacement telephone.
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| How does your Fast service
work?
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| With our Fast service,
as soon as we receive your telephone we send you a
replacement telephone of the same model and colour.
Your defective telephone will therefore be replaced
by a telephone that has been refurbished by Fix-1.com.
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| How does your Rush service
work?
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| With our Rush service,
you will receive a replacement telephone of the same model
and colour within 1 to 2 business days after we receive
your order. You must then send us your defective telephone
within 10 days; otherwise, you will be billed the
difference between the price of a repair and the purchase
price of the telephone.
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| Packing:
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| What should I send you?
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| When you send us your
defective telephone, please pack all the parts: headset,
base, cords, battery, charger, adapter ? in short,
everything that was included when you bought the phone.
If you no longer have the original box, use a cardboard
box that is slightly larger than the telephone. Protect
the telephone with newspaper or bubble wrap.
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| You can also print out
packing instructions when you place your order online.
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| Shipping:
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| Where do I send my telephone?
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| Since we have more than
one address, we determined the address with your delivery
address indicated. You can print out a shipping label with
all the necessary information when you place your order
online, or copy the information on to a sheet of paper if
you do not have access to a printer.
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| How should I ship my telephone?
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| It's up to you. You can
take the box to the post office or use a private carrier.
You pay the shipping charges.
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| Can I place a single order for
equipment that is to be shipped to different addresses?
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| No. Please place a
separate order for each shipping address.
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| Can I provide a shipping
address that is different from the billing address?
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| Yes. You can do so when
you are entering your personal information.
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| Customer service:
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| If you have any other
questions, please contact us:
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| Telephone: 450-682-2024
- Toll free: 1-888-808-4356
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| Fax: 450-682-1008
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| E-mail:
info@fix-1.com
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| In person or by mail:
2005 Le Chatelier Street, Laval, Quebec, Canada H7L 5B3
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